General Information
Our Policies
Below are our policies for all orders.
Return Policy:
We do not accept returns on orders, due to all orders being custom in flavor choices, amounts, and sizes.
Refund Policy:
We do not offer refunds on orders that have been paid for and/or completed and delivered to the customer. We do provide a discount percentage on your next order as a complimentary gift due to the unsatisfactory of a previous order.
Cancellation Policy:
All Orders must be cancelled 14 days before event delivery in order to receive a refund. If a cancellation occurs 14 days from the event clients will receive a 50% refund.
Event Policy:
For all large events (Weddings, Bridal Showers, Retirement Parties, Etc) customers agree to the products produced once payment is made. A contact person will need to be included in the agreement for delivery of product. A pay link will be sent to the purchaser for the total amount of the agreed purchase. Orders are not confirmed for your event until payment is made in full. Upon delivery Berries Baking Co. LLC deserves the right to photo graph their work, for social media and logging proof that orders were delivered to their destination, and payment of the order signs as your agreement for us to do so. Berries Baking Co. LLC is not responsible for any damage caused to your items after they are delivered in tact. This included harsh weather exposure, dropping of items, transporting the items again, etc.